We're working on a full restore of training features

Opened on Thursday 5th October 2017, last updated

Resolved — We've completed a full restore of the table and the site is fully functional. We have lots of students training currently. We'll continue to monitor the site. Thank you for your patience while we worked to resolve this issue.

Posted by Accounts

Identified — We are nearing completion of our database expansion. Then tonight it's a matter of reconfiguring some related pieces which are pretty straight-forward. Thanks for hanging in there. We'll let you know tonight as it all comes to completion.

Posted by Micah

Identified — Membean is back up and running. Training features are still unavailable. Full recovery should proceed quicker now. We'll keep updating that progress here.

Posted by Micah

Identified — Membean is now in maintenance mode until 9:30 AM PT. Sorry for the inconvenience.

Posted by Micah

Identified — We're warming up some of the database, but its initial cold state is resulting in some pages taking too long too load. We expect some things (teacher dashboards) to feel slow (or even time out) for the next hour or two. Reloading a page will usually work.

Posted by Micah

Identified — Membean is back up and running. Training features are still unavailable. Full recovery should proceed quicker now. We'll keep updating that progress here.

Posted by Micah

Identified — We're working with alacrity on altering a database setting and will be back soon!

Posted by Micah

Identified — Membean is going to go into "maintenance mode" for approximately 10 minutes at 2:00 PM PT where the site will be completely offline. This will enable us to reset our database to go into "turbo update mode" and speed up the expansion process. Please submit or start your assessments fully before or after this window.

Posted by Micah

Identified — The table expansion upgrade is cruising along. We're on pace to have training functionality restored by tomorrow (Sat) night. We may have a workaround in place to enable most students to train by tonight (if they're so inclined). We'll keep you updated here.

Posted by Micah

Identified — We are bringing the site back online with the student training functionality disabled.

Posted by Micah

Identified — We reached an unexpected limit in our database. The effect is that student word training won't function until we have the expansion in place. We plan to have training fully working for all students by Saturday night at the latest. Students will see a banner message on their dashboards briefly describing the training limitation. If students really need to be looking at words, they can still click the "All Learning Sessions" links on their dashboards to visit individual word pages outside of training. Meanwhile, teacher dashboards and reports are working, and students can still take assessments; these are a good Friday activity anyway. We will send you another update when we have more specific information on the return to full functionality. Again, we sincerely apologize for this inconvenience.

Posted by Micah

Investigating — We are undergoing unplanned database maintenance to increase an unexpected limit that was just reached. It's causing training to be unable to advance. Head to bed and we'll try to have if fixed before you wake up tomorrow. Sorry for the inconvenience.

Posted by Micah